Shipping policy

Shipping and Delivery Information

Which countries do you ship your products to?

At Etopmart, we currently produce and ship our products exclusively within the United States to ensure the highest quality and care for every detail.

Estimated Delivery Time

Order Cut-Off Time: 05:00 PM Eastern Standard Time (New York)(GMT-05:00).

Shipping Carriers

We partner with reliable couriers to ensure your handmade items arrive safely. These include FedEx, USPS, and UPS.

Domestic Shipping Rates and Estimates

Shipping is free for all orders. No minimum purchase required.

International Shipping

At this time, we only offer shipping within the United States.

How do I check the status of my order?

• When your order has shipped, you will receive an email notification from Etopmart with a tracking number.
• Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 12 days of receiving your shipping confirmation email, contact us at:
Email: [email protected]

Phone: 307-533-2113
Provide your name and order number, and our team will assist you.

Track your order here: Track Order

Shipping to P.O. Boxes

We do not deliver products to PO box addresses in any state within the United States.

Refunds, Returns, and Exchanges

For details, visit our full Return Policy Page.

• We accept returns up to 30 days after delivery if the item is unused and in its original condition.
• Refunds will be issued for the full order amount, minus the shipping costs for the return.

If your order arrives damaged, please email us at [email protected] with your order number and a photo of the item’s condition. We handle these on a case-by-case basis to find a satisfactory solution.