Return & Refund Policy

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Return Window: You must initiate your return request within 30 days of delivery.
• Condition: Items must be unused, uninstalled, undamaged, and in their original, unaltered condition.
• Packaging: Items must be returned with all original packaging, tags, labels, manuals, accessories, and any included parts.
• Restocking Fee: Free. We do not charge any restocking fees for eligible returns.

Return Shipping Fees

Common Delivery Issues

How to Return an Item

Please follow our official 3-step process. Do not ship any item back without prior authorization, as unauthorized returns cannot be tracked or processed at our warehouse.

Exchanges

We do not process direct one-for-one product exchanges. To get a different size, color, or model, please follow the return process above to send back your original purchase for a refund, and place a new order on our website simultaneously. This ensures your desired item does not sell out.

Refund Process & Timing

• Inspection: Once your return package is received at our warehouse, we will inspect the item within 2-3 business days to ensure it meets our return criteria.
• Approval & Timing: If approved, your refund will be processed automatically back to your original payment method within 7 business days.
• Refund Method: All refunds will be issued solely to your original method of payment within 7 business days of inspection. We do not offer store credit or gift cards as a refund method for returns.
• Issues with Returns: If a return is approved but is found to be missing accessories, manuals, parts, or shows signs of use, we reserve the right to refuse the refund and will offer to ship the item back to you at your expense.
• Delayed Refunds: If you have not received your refund after 15 business days of approval, please check with your bank or credit card company first, then contact us.

Non-Returnable Items

The following items are strictly non-returnable and final sale:

• Items explicitly marked as "Final Sale" or "Non-Returnable" on the product page.
• Gift cards or digital products/downloads.
• Custom-made, made-to-order, or personalized products.
• Assembled furniture or installed fixtures.
• Opened mattresses, mattress toppers, pillows, and bedding (hygiene).
• Opened personal care appliances (grooming, health, hygiene devices).
• Opened air purifier filters, vacuum bags, and consumable replacement parts.
• Perishable goods (plants, seeds, cleaning solutions).
• Items that have been used, washed, altered, or damaged after delivery.

Contact Information